FAQs
If you can't find the answer to your question here, please contact support
Shipping
Where do you ship to?
Where do you ship to?
We currently ship within the UK, but we’re working on expanding to international destinations soon! If you're interested in placing an order for delivery outside the UK, please contact us on care@discoveraya.com – we’d love to help.
How much is shipping?
How much is shipping?
UK Standard Shipping: £3 (Royal Mail 48-hour Tracked) Free on orders over £35.
UK Express Shipping: £6 (Royal Mail 24-hour Tracked)
What shipping partners do you use?
What shipping partners do you use?
Royal Mail for UK orders. Please contact us at sales@discoveraya.com if you are interested in placing an order for outside the UK.
What payment methods do you accept?
What payment methods do you accept?
- Apple Pay
- Visa
- Mastercard
- Amex
- Google pay
- Maestro
- Shop Pay
- Discover
- Diners Club
- Union Pay
How will the payment charge appear on my statement?
How will the payment charge appear on my statement?
Your bank, credit card or payment provider statement will show a charge from Sp Discover AYA.
How soon/when will my order ship?
How soon/when will my order ship?
Your order will be shipped within 2 working days. Our warehouse is closed on weekends and UK bank holidays.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Your order will be shipped within 2 working days. Once shipped delivery should be within 3-4 working days with Royal Mail Tracked 48 and 1-2 working days with Royal Mail Tracked 24.
How do I track my order?
How do I track my order?
Once your order has been processed and dispatched you will receive an email with your unique tracking number. You can use this to monitor your package's journey through the Royal Mail website.
Can I change or cancel my order once placed?
Can I change or cancel my order once placed?
If you would like to cancel or change your order prior to dispatch please email care@discoveraya.com with your order number. Once the order has been dispatched, you are unable to change it until it is received.
My order has not arrived. What should I do?
My order has not arrived. What should I do?
You’ll receive an email with your tracking number once your order has been processed and dispatched so you will be able to check the delivery status. If the parcel has not arrived 5 days after you have expected it, please email care@discoveraya.com
What if I change my mind? Can I return my order?
What if I change my mind? Can I return my order?
Yes, you can return your order to us. For more information, check out our Returns Policy.
Do you offer gift wrap options?
Do you offer gift wrap options?
No, we do not offer gift wrap at this time.
Returns
What is your returns policy?
What is your returns policy?
We want you to love your purchase from Discoveraya, but if you're not completely satisfied, we’re happy to help.
Our Return Policy
You have 30 days from receiving your order to request a return for unwanted products. This period begins the day after you receive your order.
- Log into your customer account on our website.
- Navigate to your past orders and click “Request Return” for the applicable order.
- Select the items you want to return, choose a reason, and submit your request.
- Unwanted items must be unused, in their original packaging (including the instruction booklet and cable) and include a valid order reference.
- We will then review it and provide you with return instructions.
- If a return is required, you may be given a prepaid shipping label or asked to arrange your own return, depending on the situation.
- Return shipping costs for unwanted items are the customer's responsibility.
- Once your item arrives and passes inspection, we’ll issue the refund.
How long do I have to return my order?
How long do I have to return my order?
You have 30 days from receiving your order to request a return. This period begins the day after you receive your order Log into your customer account on our website.
When will I receive my refund?
When will I receive my refund?
Refunds are typically processed within 10 days of the return reaching the warehouse, and will be credited to the original payment card. If you have not received your refund within 14 days please contact us at care@discoveraya.com.
My item is faulty, what should I do?
My item is faulty, what should I do?
If you receive a faulty, damaged, or incorrect item:
- Contact us immediately at care@discoveraya.com
- Provide photos of the issue if possible
- Return postage will be covered for faulty or incorrect items
My package has arrived damaged. What should I do?
My package has arrived damaged. What should I do?
If you receive a faulty, damaged, or incorrect item:
- Contact us immediately at care@discoveraya.com
- Provide photos of the issue if possible
- Return postage will be covered for faulty or incorrect items
Products
What are the benefits of using an AYA massager?
What are the benefits of using an AYA massager?
Using a massager can offer a range of benefits, including pain relief, improved circulation, easing everyday aches and pains. It can also contribute to better sleep and reduced stress and anxiety.
Can AYA massagers be used for pain relief and muscle relaxation?
Can AYA massagers be used for pain relief and muscle relaxation?
Yes, massagers can be effective for both pain relief and muscle relaxation. They work by stimulating muscles, improving blood flow, reducing tension, and increasing range of motion. Massagers can help break up muscle knots, ease discomfort, and soothe sore muscles, especially after exercise.
Are AYA massagers suitable for full body use?
Are AYA massagers suitable for full body use?
Yes, massagers can be effective for full-body relaxation. They can be used on the neck, shoulders, back, legs, and anywhere else that needs a little extra care.
Are AYA massagers safe to use daily?
Are AYA massagers safe to use daily?
Yes, as long as you listen to your body. If you experience any discomfort, numbness of sensitivity it's a good idea to take a break and let your body reset.
Can I use my AYA massager if I am pregnant?
Can I use my AYA massager if I am pregnant?
It's best to avoid deep tissue massage, especially on the abdomen and lower back, and to consult with a healthcare professional before using any massage device during pregnancy, particularly if there are any complications.
Can I use my AYA massager in the shower or bath?
Can I use my AYA massager in the shower or bath?
Yes, AYA massagers are waterproof (IPX7). This means the massager can be submerged in water up to one meter for 30 minutes.
Can I use my AYA massager with oils and lotions?
Can I use my AYA massager with oils and lotions?
Yes your massager can be used with massage oils and balms. Just avoid alcohol-based, or silicone-based oils with the massager.
I need help with charging…
I need help with charging…
AYA massagers take 60 minutes to fully charge and the motor run time at full charge is 60 minutes. The light will flash while the massager is charging and turn solid when fully charged. Do not use or clean the product while charging.
I cant find my AYA charging cable
I cant find my AYA charging cable
AYA massagers are compatible with universal USB-C charging cables.
How do I clean my AYA massager? What cleaning materials should I avoid?
How do I clean my AYA massager? What cleaning materials should I avoid?
Wash before first use and after every use with warm water only. Do not use alcohol based cleaning solutions on the massager as it can cause damage to the soft silicone material.
How should I store my AYA massager whilst not in use?
How should I store my AYA massager whilst not in use?
Store in the drawstring bag supplied with your massager, or in a cool, dry place. Avoid temperatures above 45°C.
How do I dispose of/recycle my AYA massager?
How do I dispose of/recycle my AYA massager?
Rechargeable batteries must not be disposed of in household waste. Follow the WEEE Directive and national laws for proper disposal. Return used batteries to official collection points or public waste management facilities Alternatively, you can return the product to us for recycling. Please contact us at care@discoveraya.com
General
Where do I enter my discount code?
Where do I enter my discount code?
Discount codes can be entered at the checkout.
If you have signed up to receive regular emails from us, we'll send you 10% discount off your first order as a thank you.
Within a minute or two of subscribing, all you need to do is click the button in the email and the discount will be automatically applied to the products in your basket.
Can I enter multiple codes at once?
Can I enter multiple codes at once?
Only one discount code can be used per purchase.
My discount code isn’t working. What should I do?
My discount code isn’t working. What should I do?
Please check that the code has been entered correctly and that the code is valid and in date.
If still not working, please get in touch at care@discoveraya.com
How do I become an AYA stockist?
How do I become an AYA stockist?
If you are interested in becoming an AYA stockist, please get in touch at sales@discoveraya.com
Who should I reach out to for a partnership?
Who should I reach out to for a partnership?
We are keen to hear about any partnership opportunities. Please get in touch at sales@discoveraya.com
Do you have an affiliate program?
Do you have an affiliate program?
We are keen to hear about any affiliate opportunities. Please get in touch at sales@discoveraya.com
